Pure Water Specialists Online Since 1999

Customer Service

Shipping & Delivery
Most items ship via UPS to the 48 contiguous states and offer tracking information in your customer account panel.  Orders to destinations other than the 48 contiguous US states and to PO Boxes and APO addresses may use USPS.  Simply log in to your orders page and see your shipping and tracking information. 
Privacy & Security
PureWaterStore.com is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the PureWaterStore.com Web site and governs data collection and usage. By using the PureWaterStore.com website, you consent to the data practices described in this statement.
Collection of your Personal Information
PureWaterStore.com collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. PureWaterStore.com also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. There is also information about your computer hardware and software that is automatically collected by PureWaterStore.com. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by PureWaterStore.com for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the PureWaterStore.com Web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through PureWaterStore.com public message boards, this information may be collected and used by others. Note: PureWaterStore.com does not read any of your private online communications. PureWaterStore.com encourages you to review the privacy statements of Web sites you choose to link to from PureWaterStore.com so that you can understand how those Web sites collect, use and share your information. PureWaterStore.com is not responsible for the privacy statements or other content on Web sites outside of the PureWaterStore.com and PureWaterStore.com family of Web sites.
Use of your Personal Information
PureWaterStore.com collects and uses your personal information to operate the PureWaterStore.com Web site and deliver the services you have requested. PureWaterStore.com also uses your personally identifiable information to inform you of other products or services available from PureWaterStore.com and its affiliates. PureWaterStore.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. PureWaterStore.com does not sell, rent or lease its customer lists to third parties. PureWaterStore.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, PureWaterStore.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to PureWaterStore.com, and they are required to maintain the confidentiality of your information. PureWaterStore.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. PureWaterStore.com keeps track of the Web sites and pages our customers visit within PureWaterStore.com, in order to determine what PureWaterStore.com services are the most popular. This data is used to deliver customized content and advertising within PureWaterStore.com to customers whose behavior indicates that they are interested in a particular subject area. PureWaterStore.com Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on PureWaterStore.com or the site; (b) protect and defend the rights or property of PureWaterStore.com; and, (c) act under exigent circumstances to protect the personal safety of users of PureWaterStore.com, or the public.
Use of Cookies
The PureWaterStore.com Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize PureWaterStore.com pages, or register with PureWaterStore.com site or services, a cookie helps PureWaterStore.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same PureWaterStore.com Web site, the information you previously provided can be retrieved, so you can easily use the PureWaterStore.com features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PureWaterStore.com services or Web sites you visit.
Security of your Personal Information
PureWaterStore.com secures your personal information from unauthorized access, use or disclosure. PureWaterStore.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
PureWaterStore.com will occasionally update this Statement of Privacy to reflect company and customer feedback. PureWaterStore.com encourages you to periodically review this Statement to be informed of how PureWaterStore.com is protecting your information.
Contact Information
PureWaterStore.com welcomes your comments regarding this Statement of Privacy. If you believe that PureWaterStore.com has not adhered to this Statement, please contact PureWaterStore.com at by using our online Contact Us form. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Returns & Replacements
If you are not satisfied with your purchase and wish to make an exchange or return, you will need to use our contact form to acquire a Return of Merchandise Authorization Number (RMA). Merchandise returned without an RMA will be not be accepted and returned to the sender at the senders cost. We are happy to exchange the product(s) or credit the purchaser's credit card for the merchandise received within 30 days of the customer's receipt of the merchandise. We are not able to accept return or exchange requests after 30 days of the customer's receipt of the merchandise. Returns must include the original invoice. Returns based on anything other than defective merchandise will be subject to the original shipping and handling costs, and a restocking fee based on product and order conditions. Orders that received free shipping will also be subject to a $9.99 fee or the actual shipping charge, whichever is greater, in order to cover the shipping and handling charges. It is the responsibility of the purchaser to pay for all shipping on any returns or exchanges. Restocking, repair or replacement fees may apply. All returns must be unused and in unopened original packaging and include all items and manuals originally shipped. For all returns for exchange be sure to make a note on the receipt as to what you wish shipped in exchange for the returned item(s).


Ordering is simple.  Just add your items to your shopping cart and proceed to checkout.  If you ordered enough to qualify for a volume discount it will be calculated in the shopping cart during checkout.  We accept Visa, MasterCard, American Express and Discover.  We also accept mail in payments via checks.

Payment, Pricing & Promotions
Volume discounts are available for most items.  Coupon code promotions may be offered on select items.  All orders must be paid in full prior to shipping.  By not accepting Purchase Orders we reduce the cost of accounts receivable maintenance, and can pass those savings on to our customers..
Viewing Orders
We have made it very simple to view your past orders.  Simply login to your account and all of your previous orders are shown.  You can reorder very easily, or you can change your account info, such as your shipping address.
Updating Account Information

Our online store makes it very easy to update your account information and review previous orders.  Simply logon to your account control panel.